Affiliated Computer Services Lead designer and usability analyst in web redesign of Medicaid fraud detection system. Interviewed stakeholders and users, created prototypes and task flow diagrams. Full CSS and HTML development.
  BlueMarble Media Various projects for award-winning Atlanta-based web, film, and advertising company.
Retooling an HR Intranet :(Word) Defines the problem space and solution. Page redesign, wire frames, and design recommendations.
Cingular Information Architecture and detailed wire frames for redesign of Cingular's customer support system on behalf of Enterpulse.
ClearNova Sample Pages and Problem Space for the redesign of a large school management system. These pages show solutions for workers taking real-time attendance and for Internet novices.
More Wire Frame samples from the project.
The project's Guiding Usability Principles and usage. (Word)
Georgia Power

Developed and administered user interviews and usability tasks to evaluate the current Human Resources intranet. Test results and user concerns drove the redesign.

Kinderstreet


Lead information architect for 325-page redesign of web application for provider of software to manage schools and day care centers.

markrichman@lycos.com